Return Policy
Return & Refund Policy
At TrenzioHub, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.
Returns
We accept returns within 30 days of delivery under the following conditions:
- The item must be unused, unworn, and in its original packaging
- The product must be in the same condition as received
- Proof of purchase (order number) is required
To start a return, please contact us at admin@trenziohub.com before sending any item back.
Non-Returnable Items
- For hygiene and safety reasons, the following items are not eligible for return:
- Items that have been used or damaged after delivery
- Items marked as Final Sale
- Gift cards
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:
- Your order number
- Clear photos or videos of the issue
We will review your case and arrange a replacement or refund when applicable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method
- Refunds are processed within 5–10 business days
- Shipping fees (if applicable) are non-refundable
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect upon arrival.
Late or Missing Refunds
If you haven’t received your refund after processing:
- Check with your bank or payment provider
- Allow additional processing time
- Contact us for assistance
Contact Us
If you have any questions about returns or refunds, please reach out to us:
Email: admin@trenziohub.com
Support Hours: Monday – Friday | 9 AM – 6 PM (MST)
Thank you for shopping with TrenzioHub. We appreciate your trust.